The GhanaBrick Guarantee
Ghana's First Quality-Certified Building Materials Marketplace
We stand behind every product with our 50% Money-Back Quality Guarantee
What Makes GhanaBrick Different?
Quality Certification
Every producer verified through our independent 15-point quality testing system
Money-Back Guarantee
50% refund if delivered quality doesn't match our certification standards
Verified Producers
Only certified producers can sell on our platform - your protection guaranteed
Our 4-Part Guarantee
Quality Match Guarantee
If the delivered bricks or blocks don't match the quality certification grade we've assigned, we'll refund 50% of your order value.
Example: You order ⭐⭐⭐ Premium certified bricks. If they arrive and clearly don't meet premium standards, you get a 50% refund + free replacement or credit for future orders.
Delivery Assurance
If your delivery is more than 2 days late without prior notice, you automatically receive a 10% discount on your order.
How it works: Expected delivery date confirmed → 2+ days late → Automatic 10% credit to your account or refunded to your payment method.
Defect Protection
If more than 5% of your order has defects (cracks, chips, breaks), we'll replace them free of charge.
Process: Take photos of defective units → Submit claim within 7 days → Get free replacement delivered with your next order or immediate replacement for urgent projects.
Expert Hotline
Free phone consultation with our building materials expert to help you choose the right products for your project.
Get help with: Product selection • Quantity calculation • Quality requirements • Building standards • Cost optimization
How Our Quality Certification Works
15-Point Testing
Visual, strength, and durability tests
3-Star Rating
Premium, Standard, or Basic certification
Continuous Monitoring
Random audits and buyer feedback tracking
Premium Quality Certified
Passed 13-15 of 15 quality tests. Exceeds industry standards.
✓ Independently verified by GhanaBrick Quality Standard (GBQS)
✓ Covered by our 50% Money-Back Quality Guarantee
The 15-Point Quality Test
Visual Tests (5 points)
- ✓ Size consistency (±3mm)
- ✓ Color uniformity
- ✓ Edge sharpness
- ✓ Surface texture
- ✓ Weight verification
Strength Tests (5 points)
- ✓ Drop test (waist height)
- ✓ Compression strength
- ✓ Impact resistance
- ✓ Edge durability
- ✓ Load-bearing capacity
Durability Tests (5 points)
- ✓ Water absorption (max 20%)
- ✓ Freeze-thaw resistance
- ✓ Salt crystallization
- ✓ Efflorescence check
- ✓ Weathering simulation
How to Make a Claim
Document the Issue
Take clear photos or videos showing the quality issue, defects, or late delivery confirmation.
Contact Us
Call our hotline or submit a claim through your account within 7 days of delivery.
Quick Review
Our team reviews your claim within 24-48 hours. Most claims are approved immediately.
Get Your Resolution
Refund processed to your payment method or credit applied to your account within 3-5 business days.
Frequently Asked Questions
Does this guarantee cost extra?
No! The GhanaBrick Guarantee is included with every purchase at no additional cost. It's our commitment to quality.
What if I order from multiple producers?
Each product in your order is covered individually. If one producer's products don't meet standards, that portion of your order is eligible for the guarantee.
How long do I have to make a claim?
You have 7 days from delivery date to submit a quality or defect claim. For delivery delays, claims are automatically processed.
What proof do I need?
Photos or videos clearly showing the issue, along with your order number. Our team may request additional photos but makes decisions quickly.
Ready to Order with Confidence?
Every order is protected by our guarantee. No risk, only quality.